Shipping Policy

East India Furniture
Operated by AVISH CRAFTING INDUSTRIES PRIVATE LIMITED
Website: www.eastindiafurniture.com
Email: eastindiafurniture2025@gmail.com

1. Introduction

This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered for purchases made through our website. By placing an order with East India Furniture, customers agree to the terms mentioned below.

2. Free Shipping Across India

We offer Free Shipping across all states in India, with no additional delivery charges on any order.

3. Order Processing Time

  • All furniture products are handcrafted and made to order.

  • Standard processing time ranges between 7–20 working days, depending on product type and production load.

  • Customers will be informed if additional time is required due to customization or bulk requirements.

4. Delivery Timeline

  • After dispatch, products are typically delivered within 5–12 working days, depending on the delivery location.

  • Remote areas or locations with logistics limitations may require extra time.

  • Delivery timelines are estimates and may vary due to external factors such as weather, transportation delays, festivals, or unforeseen circumstances.

5. Dispatch & Tracking

  • Once the order is dispatched, customers receive a tracking ID via email or WhatsApp (if applicable).

  • Customers can track their shipment using the provided tracking link.

6. Delivery Conditions

6.1 Accurate Delivery Information

Customers must provide correct and complete delivery details at the time of ordering.
Incorrect addresses may lead to delays or failed deliveries.

6.2 Customer Availability

  • Deliveries require the customer (or their representative) to be available at the provided address.

  • If delivery fails due to unavailability, re-delivery charges may apply based on courier/logistics provider policies.

6.3 Building Access & Floor Delivery

  • Standard delivery is to the building entrance or ground floor.

  • Floor delivery (upper floors) depends on building lift access, size compatibility, and logistics partner policies.

  • Additional manual handling charges may apply if furniture needs to be carried via stairs.

7. Packaging & Handling

To ensure safe delivery, all products are securely packed using:

  • High-strength corrugated boxes

  • Protective foam layers

  • Edge protectors

  • Shrink wrap (if required)

Unboxing should be recorded as photo/video evidence, especially in case of damage claims.

8. Damage During Transit

If the product arrives damaged:

  • Customers must inform us within 24 hours of delivery.

  • Mandatory proof: photos and videos before and after unpacking.

  • Claims will be assessed as per our Refund & Return Policy.

9. Delivery Delays

East India Furniture is not responsible for delays caused by:

  • Third-party courier partners

  • Natural events, strikes, or transport restrictions

  • Incorrect or unresponsive delivery contact details

We will assist in coordination but cannot guarantee exact delivery dates.

10. International Shipping

Currently, we do not offer international shipping.
Orders can only be delivered within India.

11. Contact Information

For shipping or delivery-related queries, contact:

Email: eastindiafurniture2025@gmail.com
Address: AVISH CRAFTING INDUSTRIES PRIVATE LIMITED
21, Khasra No. 131-132, Krishna Nagar, Sangariya, Jodhpur, Rajasthan – 342013